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Born in Cambridge, Massachusetts, I spent 40 years as an entrepreneur building, owning and operating 20 successful restaurants in the US and Canada. Now I have sold them all and spend my time writing and playing chamber music. Once I measured success in dollars. Today's metrics are getting a smile out of the reader. If they finish reading and gasp "Right on baby. That's exactly the way it is !" then I've scored big time.


My wife, Minako, returned recently from the BMW dealership. Her experience was hygienic,  businesslike and efficient. The “Dealership Visit Experience” was a study in time motion, focus group approved procedures […]